Privacy & Cookie Policy

IntegrityB Landscaping takes your privacy seriously. This policy explains how we collect, use and protect your personal information and how we use cookies and similar technologies on our website.

By visiting our website, engaging our services or submitting your information, you agree to this policy and consent to the collection, use and disclosure of personal information as described below.

1. What Information We Collect

We collect information that helps us deliver and improve our landscaping and construction services. This may include:

  • Your name, phone number, email address and property details

  • Project information for quoting, scheduling and delivery

  • Payment and invoicing details

  • Employment or subcontractor information when relevant

  • Feedback, survey responses or online consultation details

  • Data collected through cookies, analytics and user-experience tools

We collect this information when you:

  • Complete a contact form or request a consultation

  • Subscribe to our newsletter or marketing updates

  • Communicate with us by phone, email or SMS

  • Engage with our social media or digital advertising

  • Use online tools such as booking calendars, surveys or feedback forms

  • Visit our website, which uses analytics and tracking technology

2. How We Use Your Information

Your information may be used to:

  • Prepare and deliver quotes, designs and project updates

  • Manage bookings, site work and client communication

  • Process invoices and payments through secure accounting systems

  • Coordinate with subcontractors, trades, architects and suppliers

  • Conduct surveys, consultations and customer experience reviews

  • Personalise and improve our website and digital content

  • Send emails, newsletters or SMS updates you have opted into

  • Conduct marketing, remarketing and advertising campaigns

  • Analyse website and campaign performance to improve services

  • Share approved project imagery or testimonials in marketing or editorial material

We only use your information for purposes directly related to our business operations and service delivery.

3. Marketing, Remarketing and Advertising

We use trusted third-party marketing and advertising services to reach our audience and improve communication.
These services may use cookies or similar technologies to collect non-personal information about your interactions with our website and advertisements, allowing us to deliver more relevant content.

You can opt out of personalised advertising or email communication at any time using the links provided in our messages or by contacting us directly.

By submitting your details, you consent to receive communication from IntegrityB Landscaping by email, SMS or phone. You may withdraw consent at any time.

4. How We Protect and Share Your Information

We use secure website hosting, encrypted connections (SSL) and industry-standard software to protect your information.
Access is limited to trusted staff, subcontractors and service providers who need it to perform their duties.

We do not sell or trade your information. We may share it only with:

  • Trusted service providers assisting in business operations such as accounting, marketing, data storage, analytics, scheduling and communication

  • Approved subcontractors, trades, architects and suppliers assisting with your project

  • Legal, financial or compliance professionals when required by law

Some data may be stored securely on servers located outside Australia by our service providers. These providers comply with recognised international data-protection standards.

We engage a range of trusted partners, systems and platforms to help deliver our services efficiently. These may include, but are not limited to, website hosting, accounting, analytics, advertising, marketing, project management, design, construction and communications tools. Personal information shared with these partners is handled securely and only for legitimate business purposes. All partners are required to protect your data and use it in accordance with privacy laws and our instructions.

5. Cookies, Analytics and Tracking

Cookies are small files stored on your device that help us improve your experience. Some are essential for functionality; others assist with analytics, performance and personalised content.

We use cookies and similar technologies to:

  • Keep the website secure and operating efficiently

  • Remember preferences and form inputs

  • Analyse website performance and visitor behaviour

  • Improve usability through heatmaps and session recordings

  • Manage online bookings, surveys and feedback forms

  • Support marketing and remarketing activity

When you visit our website, you can accept or manage your cookie preferences. You can also control or delete cookies through your browser settings at any time. Disabling cookies may limit certain functions of the site.

6. Embedded and Third-Party Features

Our website may include embedded content such as maps, videos, or social media feeds. These services operate under their own privacy policies and may collect usage data when you interact with them.

7. Employment, Recruitment and Subcontractors

If you apply for a role or subcontractor position, we collect the information necessary to assess your suitability.
All employees, tradespeople and partners engaged by IntegrityB Landscaping must adhere to confidentiality, safety and data-protection standards.

8. Financial Security

All payments and financial transactions are processed through secure accounting systems. We do not store or have direct access to full payment-card details.

9. Project Imagery and Partnerships

IntegrityB Landscaping may photograph or film completed projects to document and promote our work.

We may use this imagery to:

  • Record completed projects for internal or client use

  • Showcase work on our website, social media and marketing materials

  • Submit entries for awards or editorial publication

At times, we may share project imagery with collaborating architects, designers or suppliers for joint marketing or publication purposes, always with client consent.
Your address or identifying details will never be published without approval.

10. Data Breaches and Complaints

If we become aware of any unauthorised access or disclosure of your information, we will act promptly in line with the Notifiable Data Breaches Scheme under the Privacy Act 1988 (Cth) and notify affected individuals where required.

If you have concerns about how your data is handled, please contact us. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Your Rights

IntegrityB Landscaping complies with the Australian Privacy Principles and the key principles of the EU General Data Protection Regulation (GDPR).

You have the right to:

  • Know how your data is collected and used

  • Access or correct your information

  • Withdraw consent for cookies or marketing

  • Request deletion of your personal information

To exercise these rights, please contact us using the details below.

12. Policy Updates

We may update this policy from time to time to reflect changes in technology, operations or legal requirements. The latest version will always be available on this page.

13. Contact Us

IntegrityB Landscaping
Phone: 0409 296 586
Email: admin@integrityb.com.au
Website: www.integrityb.com.au